Quality Policy / Quality Policy

Sterling Group coordinates its responsibilities to the requirements of ISO 9001:2008 and local legislative requirements both as an employer and as a company. To achieve these objectives Sterling Group will ensure that every aspect of its activities is conducted in accordance with the following practices:

• Satisfaction of the clients’ needs and expectations;
• Observance of all applicable laws, directives and regulations;
• Ongoing upgrade of functional and performance characteristics and services range;
• Development of the company’s know-how;
• Satisfaction, motivation and involvement of the staff;
• Awareness of roles, responsibilities and targets of everyone;
• Attention to interpersonal relations;
• Provision of work spaces, equipment and technologies to develop in respect of the requirements of interested parties, compulsory requirement and quality protection;
• Updating and maintenance of measurement devices and instruments;
• Implementation of the most innovative processes and government models;
• Adequacy of the processes to suit internal and external clients’ needs;
• Efficiency in all of the company’s activities;
• Strategic integration with suppliers;
• Punctual and efficient communication at all levels;
• Ongoing improvement of the Quality Management System (QMS) and implementation plans through analysis processes.