Sterling Group coordinates its responsibilities to the requirements of ISO 9001:2008 and local legislative requirements both as an employer and as a company. To achieve these objectives Sterling Group will ensure that every aspect of its activities is conducted in accordance with the following practices:
- Satisfaction of the clients’ needs and expectations;
- Observance of all applicable laws, directives and regulations;
- Ongoing upgrade of functional and performance characteristics and services range;
- Development of the company’s know-how;
- Satisfaction, motivation and involvement of the staff;
- Awareness of roles, responsibilities and targets of everyone;
- Attention to interpersonal relations;
- Provision of work spaces, equipment and technologies to develop in respect of the requirements of interested parties, compulsory requirement and quality protection;
- Updating and maintenance of measurement devices and instruments;
- Implementation of the most innovative processes and government models;
- Adequacy of the processes to suit internal and external clients’ needs;
- Efficiency in all of the company’s activities;
- Strategic integration with suppliers;
- Punctual and efficient communication at all levels;
- Ongoing improvement of the Quality Management System (QMS) and implementation plans through analysis processes.